FAQ’s

Most frequently asked questions

Order Cancellation

We will be unable to process your order/item if one of the following scenarios takes place:

Your order will not be processed if you have selected a wrong country page while placing it.

Payment on hold

This doesn’t happen usually, however, there are certain transactions that are held by the payment system if it detects an issue.

In such a case, the order will not be processed without ID (Government ID of the cardholder / Passport) details. The name on the ID shared must match the name of the cardholder so we can process your order.

Out of Stock

Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality check, it doesn’t pass as it was not in a condition we would want you to have and thus it gets cancelled.

Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.

Please note – When we are unable to process an order, it will be automatically cancelled. You will receive an email confirmation notifying you of the same.

How can I cancel an item or the entire order?

To cancel an item/order:

  1. Please Sign in to your theamanistore.com account.
  2. Search your list of orders and find the one you want to cancel.
  3. Select Order Details.
  4. Please select the cancellation reason.
  5. Select Cancel order.

The cancellation of your order or an item from the order, would then be processed and you would also receive an email with the update for the cancelled item(s) / order.

Why am I not able to cancel my order?

You can’t cancel an order that’s already processed or shipped.

Once your order has been shipped or is in the process of being shipped, we can’t stop the delivery and even can’t cancel it. If you no longer wish to receive your order, you can choose not to accept the delivery by refusing it when the carrier attempts or calls you for delivery. If you do this, the package will be returned to us. As soon as your package is marked as returned by our carrier partner, you’ll get your refund in the wallet if it was a prepaid order or if any wallet credit was used.

Return Policy

When returning the product(s) by Courier arranged by us, you should contact us through our website by email at customercare@theamanistore.com to arrange for the product to be collected at your home.

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery charges will be reimbursed when the right of withdrawal is exercised within the statutory period(14 days from the date of shipment) and all relevant goods are returned. The refund will be paid as soon as possible. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase, unless agreed otherwise.